We start by uncovering business needs, user journeys, and success metrics — setting a clear direction for measurable impact.
We start by uncovering business needs, user journeys, and success metrics — setting a clear direction for measurable impact.
Delivered a conversational AI assistant that transforms customer service automation.
Problem
Customers needed faster, self-service answers across multiple channels without always relying on agents.
Solution
Built and deployed a Co-pilot Studio chatbot to handle FAQs, troubleshooting, and guided customer workflows.
Impact
Increased self-service rates, reduced support costs, and enabled 24/7 digital assistance.
Centralized customer communications across all channels.
Problem
Multiple legacy systems sent fragmented and inconsistent notifications across SMS, email, mail, and push channels.
Solution
Built a centralized event-driven platform to apply business rules and trigger unified notifications at scale.
Impact
Achieved streamlined communication, thousands of daily notifications, reduced redundancy, and improved reliability.
Enabled proactive network and customer insight through data.
Problem
Data was scattered across systems without centralized visibility into performance and customer behavior.
Solution
Built a telemetry framework to capture and analyze events, integrated with dashboards, maps, and Power BI.
Impact
Delivered real-time insights, improved decision-making, and enabled proactive issue detection.
Centralized customer communications across all channels.
Multiple legacy systems sent fragmented and inconsistent notifications across SMS, email, mail, and push channels.
Built a centralized event-driven platform to apply business rules and trigger unified notifications at scale.
Achieved streamlined communication, thousands of daily notifications, reduced redundancy, and improved reliability.
Increased self-service rates, reduced support costs, and enabled 24/7 digital assistance.
Achieved streamlined communication, thousands of daily notifications, reduced redundancy, and improved reliability.
Delivered real-time insights, improved decision-making, and enabled proactive issue detection.
We start by uncovering business needs, user journeys, and success metrics — setting a clear direction for measurable impact.
We start by uncovering business needs, user journeys, and success metrics — setting a clear direction for measurable impact.
Enabled proactive network and customer insight through data.
Data was scattered across systems without centralized visibility into performance and customer behavior.
Built a telemetry framework to capture and analyze events, integrated with dashboards, maps, and Power BI.
Delivered real-time insights, improved decision-making, and enabled proactive issue detection.
Delivered a conversational AI assistant that transforms customer service automation.
Customers needed faster, self-service answers across multiple channels without always relying on agents.
Built and deployed a Co-pilot Studio chatbot to handle FAQs, troubleshooting, and guided customer workflows.
Increased self-service rates, reduced support costs, and enabled 24/7 digital assistance.
Partner with us to create intelligent, impactful, and future-ready AI solutions together.
Dhan AI is a consulting firm enabling enterprises to transform with AI, SaaS, and secure data platforms.
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